Aksita.ai Tutorials
Resource Management

Knowledge Base

Source of information used by agents to answer questions

Knowledge Base Types

Select Knowledge Base Type to Create

What is Knowledge Base?

Knowledge Base is the source of information used by agents to answer questions. The more relevant knowledge bases you add, the smarter your agent becomes in providing answers.

How it Works:

  1. 1 You add knowledge base (text, website, documents, etc.)
  2. 2 System processes (training) and indexes the information
  3. 3 When users ask questions, agent searches for relevant information from knowledge base
  4. 4 Agent provides answers based on the information found

Knowledge Base Types

Choose the knowledge base type according to your data source. Click to learn details about each type:

Manual

Easiest

Direct text input for FAQ, product info, or guides

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URL

Easy

Fetch content from 1 specific web page

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HTTP

Intermediate

Fetch data from API endpoint with custom headers

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Sitemap

Easy

Fetch multiple URLs from sitemap.xml

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Domain

Advanced

Automatically crawl entire website

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File

Easy

Upload PDF, TXT, DOCX, and other documents

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Best Practices

Start with Manual

Test agent with manual KB first before adding others

Clear Names

Use descriptive names for easy management

Good Organization

Separate different topics into different KBs

Regular Updates

Update KB when information changes