Aksita.ai Tutorials
Resource Management

Actions

Agent ability to perform actions like calling external APIs

Actions Types

Select Action Type to Create

What are Actions?

Actions are the agent's ability to take actions, not just answer questions. With Actions, agents can call external APIs, send emails, create tickets, update databases, and much more. This makes your agent not only smart but also productive.

How it Works:

  1. 1User gives instructions requiring action
  2. 2Agent identifies appropriate action
  3. 3Agent extracts parameters from conversation
  4. 4Agent calls API with those parameters
  5. 5Agent provides feedback based on response

Action Types

Click to learn details about each action type:

HTTP Actions

Available Now

Call external REST APIs with GET, POST, PUT, PATCH, DELETE. Useful for integration with other systems.

Learn more
More Actions Coming Soon

We are developing more action types to expand your agent's capabilities

Action Use Cases

Send Email/Notifications

Agent sends automatic emails to team or customers

Create Support Tickets

Automatically create tickets in support system

Update Data

Update information in CRM or database

Process Orders

Create orders, bookings, or reservations

Best Practices

Clear Description

Explain in detail what the action does and when to use it

Test Thoroughly

Test action with various scenarios before production

Error Handling

Ensure API returns informative responses

Security First

Use secure authentication and protect API keys