Privacy Policy

1. Introduction

Welcome to Aksita.ai ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.

2. Information We Collect

2.1 Information You Provide

• Account information (name, email, password)
• Business information (company name, website)
• Payment information (processed securely through payment processors)
• Content you upload (knowledge base data, training materials)
• Communications with us (support tickets, emails)

2.2 Automatically Collected Information

• Usage data (features used, time spent, interactions)
• Device information (browser type, operating system, IP address)
• Cookies and similar tracking technologies
• Analytics data to improve our services

3. How We Use Your Information

• Provide Services: To operate and maintain your AI assistants
• Improve Platform: To enhance features and user experience
• Communications: To send important updates and notifications
• Support: To respond to your inquiries and provide assistance
• Security: To detect and prevent fraud and abuse
• Compliance: To comply with legal obligations
• Analytics: To understand usage patterns and improve our services

4. Data Security

We implement industry-standard security measures to protect your data:

• SSL/TLS encryption for data in transit
• Encrypted storage for sensitive data
• Regular security audits and updates
• Access controls and authentication
• Secure data centers with physical security
• Regular backups to prevent data loss

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your data only in these circumstances:

• Service Providers: Third-party vendors who help us operate (payment processors, hosting providers, AI model providers)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In case of merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share your data

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data
• Data Portability: Receive your data in a portable format
• Opt-Out: Unsubscribe from marketing communications
• Object: Object to certain processing of your data

To exercise these rights, contact us at support@aksita.ai

7. Data Retention

We retain your personal information only as long as necessary to provide our services and comply with legal obligations. When you delete your account, we will delete or anonymize your data within 30 days, except where we are required to retain it for legal purposes.

8. Cookies and Tracking

We use cookies and similar technologies to improve your experience:

• Essential Cookies: Required for the platform to function
• Analytics Cookies: Help us understand how you use our services
• Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings.

9. Third-Party Services

Our platform integrates with third-party AI models (OpenAI, Anthropic, Google) and services. These providers have their own privacy policies. We encourage you to review their policies as well.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

11. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: